FAQ
Payement methods
Which payment methods are accepted?
We accept credit cards (Visa, Mastercard, Maestro) & ShopPay, ApplePay, GooglePay and TWINT (CH).
Shipping policy, Collect & Return/Refund policy
All shipments are made by Swiss Post.
What is the shipping policy?
Zones
At the moment, only within Switzerland. Don't worry, we'll be shipping internationally soon.
Logistic
Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Delivery time
Once the order has been shipped, please allow 3 to 5 working days to get your order at home.
Shipping cost
The amount of shipping will be indicated before you confirm your order. It depends on the weight and dimensions necessary to the shipping.
Shipping adress
Make sure you enter your address correctly. Skorpiones vintage is not responsible for delivery to an address falsely provided by a customer. You can check your address one last time before confirming payment.
How can I collect my order personally?
If you'd like to avoid shipping costs, don't hesitate to select the hand-delivery option when you pay. Then write to us by e-mail or on Instagram to pick up your order at our showroom (avenue de Sévelin 22, 1004 Lausanne).
What is the return/refund policy?
Unfortunately, returns are not accepted for now.
Exception for return/refund
The only reason for which a refund (partial or total) will be granted is if an item has a defect not mentioned in its sales description. In this case, we will ask for a photo of the item and the defect concerned before any refund. The item must also be returned at your expense.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Clothing
How many new pieces are put online each week?
You'll find around 30 new pieces online every week. Depending on the time of year, you'll have the chance to discover vintage themed collections.
Are the clothes in good condition?
Of course, it's very important for us to offer you the best quality clothes possible. We work hard to ensure that our garments are in near-perfect condition. However, please bear in mind that these are vintage garments and that some traces of wear may be apparent. Each defect will be mentioned in the description of the item concerned.
Where do the pieces for sale come from?
At Skorpiones vintage, we've always loved hunting for bargains at flea markets, markets or simply on various online second-hand stuffs. As the brand has grown, and in order to offer you even more items on a weekly basis, we now also work with quality suppliers based in Europe. Each piece is selected individually to guarantee the Skorpiones touch.
Get in touch
If talking to a real-life human is more your thing, you can reach us via email or Instagram